Resources for Individuals and Families

Information on accessing addiction services amid the COVID-19 pandemic.
Resources for Individuals and Families


Addiction treatment and recovery services continue to be available during the COVID-19 pandemic. Whether you need to talk or are worried that you will go into withdrawal or relapse, OASAS-certified or funded providers across New York State are available via phone/video or from a safe distance in person.


Important Hotlines 
24/7 help with addiction, substance use, and gambling
Call 877-846-7369 | Text HOPENY (467369)

NYS Emotional Support Hotline
Feeling stressed, overwhelmed, or anxious amid the COVID-19 pandemic?
Call 844-863-9314

NYS Behavioral Health Ombudsman (CHAMP)
Insurance questions/concerns related to accessing behavioral health services
Call 888-614-5400 | [email protected]
NYS Domestic and Sexual Violence Hotline
Need safe shelter during and after the COVID-19 pandemic?
Call 800-942-6906


Prevention Services


  • Tips and resources for connecting with children, teens, and young adults 
    Parents and caregivers are the single biggest influence in a child's life. Stay connected while staying home and learn how to foster open and honest communication that can help prevent risky behaviors like alcohol/substance use or gambling later in life.
  • Many OASAS prevention providers and community coalitions have been authorized to provide telepractice services via phone/video:
    • Find a Prevention Providerfunded prevention providers deliver a wide range of services including evidence-based education programs, traditionally in community-based settings like schools.
    • Find a community coalitionCoalitions are grassroots organizations that operate locally to promote addiction prevention. Any Prevention Resource Center can help you start or find a community coalition.


Treatment Services

In response to the COVID-19 pandemic, OASAS has waived certain regulatory requirements for providing telepractice services in New York for the duration of the declared state of emergency. Inpatient, residential and opioid treatment programs have been armed with clinical guidance and updated protocols and are ready to serve you from a safe distance in person.

Recovery Services

  • Find a Recovery CenterRecovery services including peer and family services are also available via telehealth. Recovery Centers promote long-term recovery through skill-building, recreation, employment readiness and the opportunity to connect with recovery services and supports.
  • Our partners at Friends of Recovery (FOR-NY) have compiled a list of online recovery mutual aid support groups.

What's Related


    Get Tested

    Essential workers in New York State can make an appointment to be tested for COVID-19 at one of our drive-through or walk-in testing sites.




    Addiction Services Continue

    If you or someone you know is struggling with addiction to alcohol, drugs, or gambling, the New York State Office of Addiction Services and Supports continues to provide help amid the COVID-19 pandemic.