Contacts & Supports

Connecting You with the Services You Need We're Here to Help

Our team is ready to connect you with the right services and information. To help you more effectively, we've outlined some common reasons why individuals contact us. Please take a moment to review the list below, as it may help you identify how we can best support you.

Free and Confidential 24/7 HOPEline

Do you need to connect with someone now about addiction, substance use or gambling for yourself or someone you know? Contact the OASAS HOPEline. Help is free, confidential and available 24/7 via phone or text.

General Inquiries

If you need more information or need to connect with a member of our staff, we're just a phone call or email away.

Need Help with Credentialing? CASACs and Other Credentials

We're here to support addiction service professionals in New York State, including CASACs, CPPs, CPSs, and CPGCs. Whether you're seeking a credential, already have one or are working with a professional, we can help.

Information and Accommodations Submit a Request

Freedom of Information Request (FOIL)

To make the process smooth and easy, please follow our guidelines. You can submit your request using our online form, or feel free to make your request via postal mail, email or fax. 

FOIL Request
Website Accessibility & Reasonable Accommodations

For inquiries about accessibility and reasonable accommodations, visit the following webpage for more information. 

Reasonable Accommodation

CHAMP Free Help for Mental Health and Addiction Insurance

If you or a loved one has experienced insurance obstacles related to treatment or need help filing an appeal for a denied claim, contact the Community Health Access to Addiction and Mental Healthcare Project (CHAMP) helpline.
Our Locations
Albany

1450 Western Avenue, Albany, NY 12203-3526

New York City

501 7th Avenue, New York, NY 10018-5903

Additional Locations

We operate 12 Addiction Treatment Centers and five Regional Offices.  

Still Not Sure Who to Contact? Contact General Support

If you're not sure who to contact or can't find their information here, please call our designated number for general inquiries. We'll make sure your inquiry reaches the correct contact.