For help and hope 24/7, call 1-877-8-HOPENY or
text HOPENY. Toll-free and confidential.
The New York State problem gambling and chemical dependency HOPEline is owned by the New York State Office of Addiction Services and Supports (OASAS) and operated by contractors to provide high quality, responsive information, and referral services via phone and text message to callers throughout New York State experiencing substance abuse and problem gambling. HOPEline services are free and confidential.
Vibrant Emotional Health is contracted to operate the text message capabilities of the HOPEline. The HOPEline operates 24 hours a day, 365 days a year. The HOPEline responds to callers and follows-up to ensure that referrals result in intake appointments and to provide support and additional referrals as appropriate. The implementation of a multiple language HOPEline provides callers with access to bilingual staff to provide services in English and Spanish, as well as the 5 other languages that are required by the state of New York (Bengali, Traditional Chinese, Haitian-Creole, Korean, and Russian).
Terms and Conditions
Modification of the Terms, Conditions and Privacy Statement
Nature and Use of Information Provided through This Service
Your participation in HOPEline SMS texting does not constitute mental health care or treatment and does not constitute an attorney-client relationship, a therapist-patient relationship or any other sort of confidential relationship. This service is not a substitute for professional health care. If you believe you are experiencing a medical emergency, call your doctor or 911 immediately.
OASAS, Vibrant Emotional Health and any of its employees, volunteers or agents are not responsible for any decisions, or results of the decisions that you make while, as a result of, or after participating in HOPEline SMS texting. This includes whether you choose to seek or not seek professional care, or to modify or terminate specific treatment that you are currently receiving based on the information provided by this service. You assume all risk for use of this service. OASAS, Vibrant Emotional Health and any of its employees, volunteers, or agents have no liability for actions taken by you or a third party, or not taken by you or a third party, and you agree to indemnify us and hold us harmless for damages arising out of the information provided through this service. Without limiting the foregoing, in no event shall OASAS or Vibrant Emotional Health be liable for any special, incidental, consequential, or indirect damages. This service is provided by Vibrant Emotional Health on an “as is” basis and “as available” basis.
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