individuals texting

New York State HOPEline: Call 1-877-8-HOPENY (467369) or Text HOPENY (467369)

New York State's 24/7 problem gambling and chemical dependency hotline.
New York State HOPEline: Call 1-877-8-HOPENY (467369) or Text HOPENY (467369)

HOPEline Services

For help and hope 24/7, call 1-877-8-HOPENY(467369) or
text HOPENY(467369). Toll-free and confidential.

The New York State problem gambling and chemical dependency HOPEline is owned by the New York State Office of Addiction Services and Supports (OASAS) and operated by contractors to provide high quality, responsive information, and referral services via phone and text message to callers throughout New York State experiencing substance abuse and problem gambling. HOPEline services are free and confidential.

Vibrant Emotional Health is contracted to operate the text message capabilities of the HOPEline.  The HOPEline operates 24 hours a day, 365 days a year. The HOPEline responds to callers and follows-up to ensure that referrals result in intake appointments and to provide support and additional referrals as appropriate. The implementation of a multiple language HOPEline provides callers with access to bilingual staff to provide services in English and Spanish, as well as the 5 other languages that are required by the state of New York (Bengali, Traditional Chinese, Haitian-Creole, Korean, and Russian).

Terms and Conditions

SMS Texting

Please read the following before using this service. By accessing HOPEline SMS texting you agree to the Terms of Use and Privacy Policy described herein. If you don’t agree to the terms, you may not use this service.

Modification of the Terms, Conditions and Privacy Statement

The Terms of Use and Privacy Policy may be modified from time to time. Any changes will be effective immediately upon posting. Each time you access this service you will be presented with the current terms, conditions and privacy statement for acceptance. You must agree to the modified terms to use this service.


Nature and Use of Information Provided through This Service

Your participation in HOPEline SMS texting does not constitute mental health care or treatment and does not constitute an attorney-client relationship, a therapist-patient relationship or any other sort of confidential relationship. This service is not a substitute for professional health care. If you believe you are experiencing a medical emergency, call your doctor or 911 immediately.

OASAS, Vibrant Emotional Health and any of its employees, volunteers or agents are not responsible for any decisions, or results of the decisions that you make while, as a result of, or after participating in HOPEline SMS texting. This includes whether you choose to seek or not seek professional care, or to modify or terminate specific treatment that you are currently receiving based on the information provided by this service. You assume all risk for use of this service. OASAS, Vibrant Emotional Health and any of its employees, volunteers, or agents have no liability for actions taken by you or a third party, or not taken by you or a third party, and you agree to indemnify us and hold us harmless for damages arising out of the information provided through this service. Without limiting the foregoing, in no event shall OASAS or Vibrant Emotional Health be liable for any special, incidental, consequential, or indirect damages. This service is provided by Vibrant Emotional Health on an “as is” basis and “as available” basis.

Privacy and Security

OASAS and Vibrant Emotional Health takes your privacy and security very seriously. Vibrant Emotional Health uses standard security controls including encryption to protect your information. Despite these protections, the Internet remains an imperfectly secure environment, and Vibrant Emotional Health cannot guarantee protection from intruders or interceptors. You agree to use this service and submit information at your own risk. Your use of these services indicates you agree that OASAS or Vibrant Emotional Health has no liability regarding unauthorized access to this service by unauthorized parties. To understand what information Vibrant Emotional Health collects, how come, and what Vibrant Emotional Health does with it, please read their Privacy Policy and the OASAS privacy policy.