Get Help Now
24/7/365 HOPEline
Here for You. Every Step of the Way. You are Not Alone
Call the 24/7 gambling harms and substance use HOPEline at 1-877-8-HOPENY (467369) or text HOPENY (467369). Remember, you are not alone. There is help available, and there is always hope. Take the first step towards getting the support you deserve.
What to Expect
We're Here to Help
Free and Confidential
Get the support you need toll-free in a safe, private space for sharing.
Connect Anytime
You can reach the HOPEline at any time, 24/7, all year round.
Compassion and Zero Judgment
Everyone is here to help you with kindness and no judgment.
Bridging Languages Multilingual Support Available
Staff are here to help you in English and Spanish, as well as Bengali, Traditional Chinese, Haitian-Creole, Korean, and Russian. If you speak any of 170+ other languages, rest assured that we have access to real-time interpreter services to meet your needs.
Get Started Today
How the HOPEline Works
Connect
Call or text to reach a professional with training in addiction, mental health and crisis support. You can also ask to connect with someone who has personal experience in gambling or substance use.
Share
Staff will ask you personal questions that are confidential. You don’t have to answer anything you aren’t comfortable with. Sharing this information helps to provide the best community support tailored to your individual needs.
Explore
Together, you'll discuss and explore the best options available for your situation. This collaborative approach ensures that you receive the most suitable support and resources.
Emergency Support Seeking Help When You or a Loved One is in Crisis or Risk of Harm
If you or someone you know is in crisis, we're here to help.
We offer Crisis Intervention Support, which includes techniques to calm down tough situations and help you connect with emergency services (911) if you need to.
A HOPEline counselor will conduct a risk assessment to determine the best steps to ensure safety for everyone involved. If you are found to be at risk for harm, the counselor will:
- Actively engage with you and work collaboratively towards ensuring safety.
- Explore the least invasive interventions to avoid involving emergency services whenever possible.
- Connect you with emergency services if a harmful situation is already underway.
- Follow up with emergency services to confirm that you receive the necessary support.
Two Ways to Connect Contact the HOPEline
Call 1-877-8-HOPENY or text HOPENY (467369).
Important Information Terms and Conditions
SMS Texting
Please read the following before using this service. Message and data rates may apply. Message frequency varies. Text HELP for help or STOP to opt out. By accessing HOPEline SMS texting you agree to the Terms of Use and Privacy Policy described herein. If you don’t agree to the terms, you may not use this service.
Modification of the Terms, Conditions and Privacy Statement
The Terms of Use and Privacy Policy may be modified from time to time. Any changes will be effective immediately upon posting. Each time you access this service you will be presented with the current terms, conditions and privacy statement for acceptance. You must agree to the modified terms to use this service.
Nature and Use of Information Provided through This Service
Your participation in HOPEline SMS texting does not constitute mental health care or treatment and does not constitute an attorney-client relationship, a therapist-patient relationship or any other sort of confidential relationship. This service is not a substitute for professional health care. If you believe you are experiencing a medical emergency, call your doctor or 911 immediately.
OASAS, Vibrant Emotional Health and any of its employees, volunteers or agents are not responsible for any decisions, or results of the decisions that you make while, as a result of, or after participating in HOPEline SMS texting. This includes whether you choose to seek or not seek professional care, or to modify or terminate specific treatment that you are currently receiving based on the information provided by this service. You assume all risk for use of this service. OASAS, Vibrant Emotional Health and any of its employees, volunteers, or agents have no liability for actions taken by you or a third party, or not taken by you or a third party, and you agree to indemnify us and hold us harmless for damages arising out of the information provided through this service. Without limiting the foregoing, in no event shall OASAS or Vibrant Emotional Health be liable for any special, incidental, consequential, or indirect damages. This service is provided by Vibrant Emotional Health on an “as is” basis and “as available” basis.
Important Notice Privacy and Security
OASAS and Vibrant Emotional Health takes your privacy and security very seriously. Vibrant Emotional Health uses standard security controls including encryption to protect your information. Despite these protections, the Internet remains an imperfectly secure environment, and Vibrant Emotional Health cannot guarantee protection from intruders or interceptors. You agree to use this service and submit information at your own risk. Your use of these services indicates you agree that OASAS or Vibrant Emotional Health has no liability regarding unauthorized access to this service by unauthorized parties. To understand what information Vibrant Emotional Health collects, how come, and what Vibrant Emotional Health does with it, please read the Vibrant Emotional Health Privacy Policy and the OASAS privacy policy.