Incident Reporting

All covered providers must report serious reportable incidents (“significant incidents”) via a Justice Center Hotline (1-855-373-2122). The Justice Center will maintain a central registry for reports of abuse and neglect and other significant incidents involving covered OASAS service providers.  

• Custodians may submit incident reports via an Incident Web Form 
• Providers must also continue to maintain internal records of all incidents related to their program activities pursuant to Part 836.
• Providers should immediately notify their Field Office Program Manager of any reports submitted to the Justice Center.
• OASAS will receive notification from the Justice Center of all reports submitted and updates of any incidents investigated by the Justice Center.

All Covered providers must report deaths of a person receiving services while in a program facility via a Justice Center Hotline (1-855-373-2124). Residential service providers must also report deaths of a person who was discharged within 30 days of death to the same hotline number.

• Notification shall be made immediately upon discovery and shall be followed within 5 days by submission of a Justice Center approved form.
• Deaths of a non-patient related to service program should be reported as a significant incident via the Justice Center VPCR Hotline (1-855-373-2122).

Information regarding the death reporting process and relevant forms are found on the Justice Center website.

A state law that requires providers to make notifications and share information related to “reportable incidents” involving patients in OASAS facilities, provided the disclosure is done consistent with federal confidentiality laws.