Overview
The HOPEline provides referrals for individuals seeking Substance Use Disorder (SUD) treatment; gambling treatment; recovery and harm reduction referral / program information.
The HOPEline is a state-wide, 24/7/365 toll-free telephone hotline, 1-877-8-HOPENY (846-7369) that provides a critical public health service to individuals seeking information on, or referrals to New York state’s comprehensive network of SUD and gambling treatment and recovery service programs and providers. The HOPEline receives and responds to over 42,000 calls annually (both inbound calls and outbound follow up crisis calls for defined high needs callers).
Funding Available
All provisions of this RFP and the resulting contract award are contingent upon the availability of New York State funds, and approval of the Attorney General, Office of the State Comptroller and Division of Budget (State budget).
Eligible Bidders
For the purposes of this section and anywhere else in the RFP that Eligible Bidder is mentioned, Eligible Bidder shall mean the following:
Private, for-profit, and not-for-profit entities who have a minimum of two years’ demonstrated experience operating a 24/7 referral helpline, specifically related to assessing and referring individuals for addiction and/or problem gambling and/or mental health services.
Proposals Due
January 9, 2024 4:30 PM EST
RFP and Supporting Documents
Request for Proposals RFP #23013
RFP 23013 Question & Answer
Attachments Required at Bid Submittal:
Attachment 1 - Checklist of Submission Requirements
Attachment 2 - Fiscal Proposal for RFP 23013 - NYS Problem Gambling and Addiction HOPEline
Attachment 3 - Vendor Assurance of No Conflict of Interest
Attachment 4 - Non-Collusive Bidding Certification
Attachment 5 - Bidder’s Certified Statements
Attachment 6 - Diversity Practices Questionnaire
Attachment 7 - EO 177 Certification
Attachment 8 - Executive Order 16
Attachment 9 - Statement on Sexual Harassment Certification
Attachment 10 - References (Similar Engagements)
Attachment 12 - Affirmation pursuant to SFL State Finance Law §139-j-k
Appendices for Informational Purposes
Appendix A - Standard Clauses for NYS Contracts
Appendix B - Service-Disabled Veteran-Owned Business Participation
Appendix C - HOPEline Calls/Texts Per Year
Appendix D - OASAS Standard Contract Provisions
Attachments Required Before Contract Execution
Attachment III - Participation by MWBE: Requirements and Procedures
Attachment IV - Encouraging Use of NYS Business in Contract Performance
Attachment V - Qualified Service Organization/Business Associate Agreement