New York State Problem Gambling and Addiction HOPEline
The HOPEline provides referrals for individuals seeking Substance Use Disorder (SUD) treatment; gambling treatment; recovery and harm reduction referral / program information.
The HOPEline is a state-wide, 24/7/365 toll-free telephone hotline, 1-877-8-HOPENY (846-7369) that provides a critical public health service to individuals seeking information on, or referrals to New York state’s comprehensive network of SUD and gambling treatment and recovery service programs and providers. The HOPEline receives and responds to over 42,000 calls annually (both inbound calls and outbound follow up crisis calls for defined high needs callers).
All provisions of this RFP and the resulting contract award are contingent upon the availability of New York State funds, and approval of the Attorney General, Office of the State Comptroller and Division of Budget (State budget).
For the purposes of this section and anywhere else in the RFP that Eligible Bidder is mentioned, Eligible Bidder shall mean the following:
Private, for-profit, and not-for-profit entities who have a minimum of two years’ demonstrated experience operating a 24/7 referral helpline, specifically related to assessing and referring individuals for addiction and/or problem gambling and/or mental health services.
January 9, 2024 4:30 PM EST
RFP and Supporting Documents
Attachments Required at Bid Submittal:
Appendices for Informational Purposes