Request for Proposals #23013

filling out an application

New York State Problem Gambling and Addiction HOPEline

New York State is seeking bidders that can undertake all operational aspects of the New York State Problem Gambling and Addiction HOPEline.


The HOPEline provides referrals for individuals seeking Substance Use Disorder (SUD) treatment; gambling treatment; recovery and harm reduction referral / program information.

The HOPEline is a state-wide, 24/7/365 toll-free telephone hotline, 1-877-8-HOPENY (846-7369) that provides a critical public health service to individuals seeking information on, or referrals to New York state’s comprehensive network of SUD and gambling treatment and recovery service programs and providers.  The HOPEline receives and responds to over 42,000 calls annually (both inbound calls and outbound follow up crisis calls for defined high needs callers).


Funding Available

All provisions of this RFP and the resulting contract award are contingent upon the availability of New York State funds, and approval of the Attorney General, Office of the State Comptroller and Division of Budget (State budget).


Eligible Bidders

For the purposes of this section and anywhere else in the RFP that Eligible Bidder is mentioned, Eligible Bidder shall mean the following:

Private, for-profit, and not-for-profit entities who have a minimum of two years’ demonstrated experience operating a 24/7 referral helpline, specifically related to assessing and referring individuals for addiction and/or problem gambling and/or mental health services. 


Proposals Due

January 9, 2024 4:30 PM EST


RFP and Supporting Documents

Request for Proposals RFP #23013
RFP 23013 Question & Answer


Attachments Required at Bid Submittal:

Attachment 1 - Checklist of Submission Requirements 

Attachment 2 - Fiscal Proposal for RFP 23013 - NYS Problem Gambling and Addiction HOPEline

Attachment 3 - Vendor Assurance of No Conflict of Interest

Attachment 4 - Non-Collusive Bidding Certification

Attachment 5 - Bidder’s Certified Statements

Attachment 6 - Diversity Practices Questionnaire

Attachment 7 - EO 177 Certification

Attachment 8 - Executive Order 16

Attachment 9 - Statement on Sexual Harassment Certification

Attachment 10 - References (Similar Engagements)

Attachment 12 - Affirmation pursuant to SFL State Finance Law §139-j-k


Appendices for Informational Purposes

Appendix A - Standard Clauses for NYS Contracts

Appendix B - Service-Disabled Veteran-Owned Business Participation

Appendix C - HOPEline Calls/Texts Per Year

Appendix D - OASAS Standard Contract Provisions

Appendix E - File Layout


Attachments Required Before Contract Execution

Attachment III - Participation by MWBE: Requirements and Procedures

Attachment IV - Encouraging Use of NYS Business in Contract Performance

Attachment V - Qualified Service Organization/Business Associate Agreement

Attachment VI - Consultant Disclosure 

Attachment VII - ST220-TD & ST220-CA Links