Required Reporting for Incidents Involving Credentialing Applicants and Credentialed Individuals

Important Reporting Responsibilities for Maintaining a Safe Environment

All staff have a responsibility to maintain a safe and healthy environment for people receiving services, other staff, and visitors.

A part of that responsibility includes making sure all allegations of abuse, neglect, and significant incidents are reported to the proper agencies.

If an incident involves a person who has applied for an OASAS credential or is credentialed by OASAS and is alleged to have committed acts which would violate their Canon of Ethics, the facility or provider agency must report that incident to the Justice Center AND submit a complaint form to the OASAS Credentialing Unit detailing the allegations within 24 hours of learning of the alleged conduct.

Please note: An OASAS-credentialed individual is required to notify appropriate authorities, including employers and OASAS, when they know of a colleague's impairment or misconduct as stated in their Canon of Ethics. A credentialed person who fails to report a colleague’s misconduct or impairment may be subject to discipline for violating the Canon of Ethics. 

Submit a Complaint

Please submit any complaints online via the credentialing portal.  

Submit a Complaint

Justice Center and OASAS

Justice Center

  • Alleged Abuse from a custodian
  • Alleged neglect by a custodian
  • Significant incident involving a custodian

Both Justice Center and OASAS

  • Alleged abuse by a credentialed staff
  • Alleged neglect by a credentialed staff
  • Significant incident involving a credentialed staff

OASAS

  • Alleged violation of the Canon of Ethical Principles
  • Alleged misconduct, or other prohibited acts defined in 14 NYCRR §853.19(a)(10)

Three interlacing circles showing responsibilities under the Justice Center, OASAS and both entities.
Should you have any further questions, please contact [email protected]v or [email protected].